SHIPPING & RETURNS

SHIPPING POLICY

What is the cost of shipping?

A flat shipping charge of Rs. 150 is applicable to all local orders (under 1kg). For all orders from outside Bombay, shipping is charged based on the weight and distance.

How long will it take for the order to reach me?

If we have the products ordered in stock, they should take 3-7 days to ship locally. If you have ordered a customised garment we will give you an estimated date! The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at fringebytii@gmail.com and we will try our best to resolve your issues.

RETURN & EXCHANGE POLICY

What is FringebyTii's return policy?

Our customised products and masks are not eligible for return or refund. We accept returns only of Fringe Originals if we have sent you a different product / size than mentioned on your order OR if the product is defective (in this case you can email fringebytii@gmail.com with an image of your unused, unworn, unwashed, undamaged garment with all its labels and tags completely intact, in original packaging within 24 hours of receiving it) and we will get back to you with the return details if we deem it defective.

How are returns processed?

Once your request to return a product via email or phone is approved, you can send the product back to us and we will rectify it and send it back to you. Shipping costs for returns will be  borne by the sender. 

Can I cancel my order?

You can cancel your order within 2 hours of confirmation. Please email us at fringebytii@gmail.com to request a cancellation. You will not be able to cancel the order by yourself on the website. Once your order is cancelled, you will be given credit of the same amount to be used within 40 days. Please do note there are some items that are not returnable or exchangeable.